Terms/GDPR

GDPR (General Data Protection Regulation)
The GDPR has been devised by the European Union to help strengthen data protection for all people within the EU.  Critical Response Training takes the protection of individuals' data seriously and use individual data to advise on official recertification / renewal dates and make our contact either via email or with a 'phone call.  Under no circumstances is data shared with any third party.  If you have any concerns about the use of your data or would like your name/email address/phone number removed from our system, please contact us immediately either via the 'Contact' page or email direct : [email protected]  Thank you.

EFAW, FAW, Paediatric and Sports First Aid courses

Payment in full required, either by Paypal (view the course of your choice and click on the Paypal logo), cheque, cash or BACS. When booking your course please let me know the payment option that suits you, thank you.  You also have the option to pay with Paypal when purchasing an AED or First Aid kit, icon below :

Cancellation policy for individuals

Should you need to cancel your place, we would accept telephone notification but would require follow-up confirmation of cancellation via email or letter, please.

If a place is cancelled less than a month before the course date, we will offer a 50% refund to the attendee.

If a place is cancelled less than two weeks before the course date, we would offer a 25% refund to the attendee.

If you cancel your place one week or less the total amount paid would be non-refundable.

Cancellation policy for organisation bookings

Should you need to cancel a course, we would accept telephone notification but would require follow-up confirmation of cancellation via email or letter, please.

If a course is cancelled less than a month before the course date, we will offer a 50% refund.

If a course is cancelled less than two weeks before the course date, we would offer a 25% refund.

If a course is cancelled one week or less the total amount paid would be non-refundable.

Course cancellation

If there is any reason we need to cancel a course you will be given a full refund or offer of an alternative course.